Customer Care Executive

• Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.

• Resolve customer complaints, issues, or escalations efficiently and empathetically.

• Guide customers through products, services, website navigation, and problem-solving steps.

• Maintain detailed and accurate records of customer interactions in CRM tools.

• Coordinate with internal departments (operations, tech, sales) to ensure customer satisfaction.

• Follow up with customers to ensure issues are resolved to their satisfaction.

• Identify customer needs and offer appropriate solutions or alternatives.

• Collect feedback and share insights to improve processes and customer experience.

• Meet or exceed KPIs related to response time, resolution rate, and customer satisfaction.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹12000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., EDUCATEXLABS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at EDUCATEXLABS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.