Customer Care Executive

12,000 - 16,000 /month

Earth Career Grow Hr Solution Private Limited

Vasai West, Mumbai

0 - 2 years Experience in Customer Support / TeleCaller

Replies in 24hrs

10 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

All Education levels

Males Only

6 days working | Rotational Shift

Job Description

Role Overview
We are hiring a disciplined and customer-focused Customer Care & Retention Executive to manage inbound customer queries, complaint resolution, subscription follow-ups, and repeat order retention.

Key Responsibilities

Customer Support Handling

· Attend inbound customer calls during assigned shift

· Respond to WhatsApp queries in a timely and professional manner

· Resolve complaints related to:

o Late delivery

o Missing or damaged items

o Milk quantity/quality issues

o Refund, wallet, or recharge concerns

· Ensure all complaints are logged and resolved within 24 hours

Retention & Reactivation

· Call inactive or churned customers to understand reasons

· Encourage subscription renewals and wallet recharges

· Inform customers about new schemes, offers, and referral benefits

Subscription Monitoring

· Track milk subscription balances daily

· Cross-sell grocery add-on products

Working Hours
Shift 1: 5:30 AM – 2:30 PM
Shift 2: 2:00 PM – 10:00 PM
(Shifts are rotational as per operational requirement)
Weekly 1 day off (rotational)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹12000 - ₹16000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Earth Career Grow Hr Solution Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 10 Customer Care Executive at Earth Career Grow Hr Solution Private Limited
Who can apply for this job?
Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Rotational Shift.