Handle incoming customer calls and queries related to Snabbit services.
Assist customers with booking, rescheduling, and cancelling home services.
Provide information about available services, pricing, and service details.
Help customers with issues related to service providers, bookings, and payments.
Resolve customer complaints and provide appropriate solutions.
Coordinate with the operations team and service professionals to ensure smooth service delivery.
Follow up with customers regarding service requests and pending issues.
Maintain proper records of customer interactions and update information in the system.
Ensure a positive customer experience through polite and professional communication.
Handle customer queries efficiently and ensure timely resolution.