Customer Care Executive

📢 We’re Hiring – Customer Support Executive (Chat & Voice Blended Process) Company: E Solutions Infotech Pvt. Ltd.

Location: Salt Lake Sector 5

💰 Salary: Up to ₹14,000 In-Hand

🕑 Shift Timings: * Female: Any 9 hours between 6 AM – 9 PM * Male: Any 9 hours between 6 AM – 12 Midnight

📅 Working Days: 6 days a week

--- Key Responsibilities:

* Handle both chat and voice-based customer interactions

*Manage incoming and outgoing calls in a professional manner

* Respond to customer inquiries, complaints, and requests through calls and chats with a problem-solving approach

* Accurately log customer interactions and track follow-ups

* Provide timely and relevant solutions to customer issues

* Collaborate with team members to escalate and resolve complex concerns

* Achieve performance targets like response time, resolution rate, and customer satisfaction

--- Requirements:

* Must be a Graduate

* Strong verbal and written communication skills * Ability to multitask between chat and voice processes

* Flexible to work in rotational shifts (as per mentioned timing)

* Prior experience in BPO/Customer Service will be an added advantage

--- Why Join Us?

* Blended Process (Voice + Chat)

* Friendly and supportive work environment

* Career growth opportunities

* Performance-driven culture

📍 Work Location: E Solutions Infotech Pvt. Ltd, Shailo Tower Room-502

Saltlake Sec-V Kolkata 700091 Oposit Mediacity

👉 Apply now and kickstart your career in customer support!

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹14000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., E SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 99 Customer Care Executive at E SOLUTION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.