Customer Care Executive

14,000 - 18,000 /month

Dtdc Express Limited

Thiruverkadu, Chennai

6 - 12 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Job Summary:
We are looking for a Customer Care Executive to provide excellent customer service by handling customer inquiries, resolving complaints, and ensuring a positive customer experience. The ideal candidate should have strong communication skills, patience, and a customer-focused attitude.

Key Responsibilities:

Handle customer calls, emails, chats, and walk-in inquiries professionally.
Resolve customer complaints and provide appropriate solutions within the required time.
Maintain accurate records of customer interactions and transactions.
Provide information about products, services, and company policies.
Follow up with customers to ensure issues are resolved satisfactorily.
Escalate complex issues to the appropriate department when necessary.
Meet customer satisfaction and performance targets.
Maintain confidentiality of customer information.

Requirements:

Bachelor's degree or equivalent qualification.
0–2 years of experience in customer service (freshers can also apply, if applicable).
Excellent verbal and written communication skills.
Good problem-solving and interpersonal skills.
Basic computer knowledge and proficiency in MS Office.
Ability to work in shifts, if required.
Positive attitude and ability to work in a team.

Preferred Skills:

Customer-focused mindset.
Strong listening and communication skills.
Ability to handle pressure and difficult situations calmly.
Time management and multitasking abilities.

Location: [Company Location]
Employment Type: Full-time
Experience: 0–2 years (or as required)
Salary: As per company standards / Based on experience.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Executive job

What qualifications and experience are required for this Customer Care Executive position?
Ans : Candidates should have a 12th Pass and above qualification with 1-1 years of experience and skills like Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹14,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thiruverkadu, Chennai.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 5 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Executive job?
Ans : As a Customer Care Executive, key responsibilities include skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Thiruverkadu, Chennai.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Domestic Calling with 1-1 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹14,000-₹18,000 per month. This is a Full Time job and has 5 openings.