A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 17,500 /month
Digitide
Pocharam, Hyderabad
0 - 1 years Experience in Customer Support / TeleCaller
Full Time
connect at : 7057413513
Process Details
Process Type: Inbound Voice (Customer Support)
Qualification: Graduation mandatory. (No awaiting results.)
Languages Required: English & Hindi (Regional language proficiency preferred)
Working Days: 6 days a week, 1 rotational week off
Transportation: Two way cab transportation or ₹2,000 Transport Allowance {per day 80rs}
Compensation For Fresher’s:
o Pocharam: ₹16,200 CTC | ₹15,700 Take Home (NATS) For Experienced Candidates (6months -1year)
o ₹23,000 CTC | ₹17,500 Take Home
Position Summary
Customer Care Specialists are responsible for managing inbound calls from customers regarding
a wide range of banking products and services. They respond to inquiries, resolve issues, and
ensure high levels of customer satisfaction through professional communication and service
delivery.
The role also includes identifying customer needs, cross-selling relevant products, and
maintaining accuracy and service quality in every interaction.
Specialists must possess excellent communication abilities, a strong grasp of customer handling,
and the capability to manage both service and sales conversations effectively.
Key Responsibilities Handle inbound customer calls and provide accurate information regarding banking
products and services. Clarify customer queries and determine appropriate solutions. Research, troubleshoot, and resolve issues efficiently. Escalate unresolved queries to the appropriate department when needed. Complete transactions and maintain accurate documentation. Cross-sell suitable banking products based on customer requirements.
Education Graduation is mandatory. No intermediate pass out. Note: Pursuing Higher Education & B. Pharmacy students are not eligible.
