Customer Care Executive

Primary Responsibilities

1. Handle Customer Inquiries

• Respond to customer queries via phone, email, chat, or in person.

• Provide accurate information about products, services, and policies.

2. Resolve Complaints

• Address and resolve customer issues in a timely and professional manner.

• Escalate unresolved issues to higher authorities if needed.

3. Maintain Customer Records

• Update customer details.

• Track and follow up on open cases.

4. Provide Product/Service Support

• Guide customers on how to use products or services.

• Troubleshoot common issues.

Knowledge & Skills-Related Responsibilities

5. Stay Updated on Products and Policies

• Understand the latest product updates, services, and company policies.

• Attend regular training sessions.

6. Suggest Improvements

Collect customer feedback and suggest service improvements to management.

Operational & Administrative Duties

7. Generate Reports

• Prepare reports on customer interactions, feedback, and resolutions.

8. Meet Performance Targets

• Achieve KPIs such as customer satisfaction, response time, and resolution time.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Ludhiana.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Digital Expertz.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at Digital Expertz
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.