Customer Care Executive

Position Overview

We are looking for an experienced Product Support Executive skilled in handling B2B product queries and complaints. Strong communication and active listening abilities, with a solution-oriented approach. Proficient in Excel, with a focus on meeting TAT requirements and ensuring timely resolution

Core Responsibilities

• Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.

• Contribute ideas to resolve customer problems to improve productivity.

• Maintain and update customer documentation as needed.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Actively listen to the concerns with a Solution-oriented approach.

• Manage transactions over CRM.

Key Requirements 

• 0 - 2 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.

• Smart Freshers good with Communication skills can apply.

• Active Listener.

• Must be proficient in any of the above mentioned languages along with English.

• TAT oriented approach.

• Good working knowledge with Microsoft Excel or Microsoft Suite.

• Excellent communication and interpersonal skills.

What We Offer

• Opportunity to shape the future of unsecured lending in emerging markets

• Competitive compensation package 

• Professional development and growth opportunities

• Collaborative, innovation-focused work environment

• Comprehensive health and wellness benefit

Location & Work Model 

• Immediate joining possible  

• Work From Office only

• Based in Gurugram, Sector 65

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹17000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Datacultr.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 3 Customer Care Executive at Datacultr
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.