A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 14,600 /month
Customer Support Centre
Hatma, Ranchi
0 - 6+ years Experience in Customer Support / TeleCaller
Full Time
Job Overview
We are looking for a Customer Support Executive to join our team. The candidate will be responsible for handling customer queries, resolving issues, providing timely assistance, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to manage multiple customer interactions efficiently.
Key Responsibilities
Handle customer queries through phone calls, emails, chat, WhatsApp, and other communication channels.
Provide accurate and timely information to customers regarding products, services, and processes.
Resolve customer complaints and concerns professionally and efficiently.
Coordinate with internal teams to address customer requests and ensure timely resolution.
Follow up on pending customer issues and ensure closure within defined timelines.
Maintain accurate records of customer interactions, complaints, and resolutions.
Escalate complex customer concerns to the appropriate department or manager.
Ensure a high level of customer satisfaction through effective communication and support.
Adhere to company policies, customer service standards, and established processes.
Collect customer feedback and share relevant insights with the concerned team.
Handle multiple customer requests while maintaining accuracy and professionalism.
