Customer Care Executive

25,000 - 30,000 /month

Crystal Group By Quatre Agro Enterprises Private Limited

Middleton street, Kolkata

1 - 4 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: Logistics

Languages: Hindi, Bengali

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Customer Relationship Executive (CRE)

Company: Crystal Group

🔹 About Crystal Group

Crystal Group is a growing player in the Cold Chain Warehouse industry, committed to delivering efficient, reliable, and high-quality temperature-controlled storage solutions. We are expanding our business development team and looking for a dynamic and result-oriented Customer Relationship Executive (CRE) to support our growth initiatives.

🔹 Role Overview

The Customer Relationship Executive (CRE) will play a key role in lead generation, client coordination, and business development support for our Cold Chain Warehouse vertical. The ideal candidate should be proactive, confident in cold calling, and capable of independently generating and nurturing leads to drive revenue growth.

🔹 Key Responsibilities

1. Lead Generation & Business Development Support

Conduct cold calling activities to generate new business opportunities.
Independently generate leads through market research, networking, references, and online platforms.
Map potential markets and create a strong, qualified lead database.
Identify key decision-makers and schedule meetings for Business Development Managers (BDMs).
Hand over qualified leads to BDMs for revenue conversion.
Conduct competitor benchmarking, including pricing and market positioning analysis.
Maintain and regularly update CRM systems with accurate lead and client information.

2. Client Relationship & Coordination

Manage client SLAs, collect feedback, and follow up on renewals.
Coordinate with Operations and Finance teams to ensure smooth service delivery.
Ensure timely responses to client queries and concerns.
Identify upselling and cross-selling opportunities and share insights with BDMs.

🔹 Candidate Requirements

Female candidate preferred.
Graduation preferred (any educational background can apply).
Excellent verbal and written communication skills.
Strong confidence in cold calling and independent lead generation.
Target-driven, proactive, and self-motivated.
Strong coordination and follow-up abilities.
Basic knowledge of CRM tools and MS Office.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Care Executive job

What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Kolkata.
How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Crystal Group By Quatre Agro Enterprises Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 1 Customer Care Executive at Crystal Group By Quatre Agro Enterprises Private Limited
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Day Shift.