Customer Care Executive

25,000 - 30,000 /month

Crystal Group By Quatre Agro Enterprises Private Limited

Middleton street, Kolkata

1 - 4 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: Logistics

Languages: Hindi, Bengali

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Customer Relationship Executive (CRE)

Company: Crystal Group

🔹 About Crystal Group

Crystal Group is a growing player in the Cold Chain Warehouse industry, committed to delivering efficient, reliable, and high-quality temperature-controlled storage solutions. We are expanding our business development team and looking for a dynamic and result-oriented Customer Relationship Executive (CRE) to support our growth initiatives.

🔹 Role Overview

The Customer Relationship Executive (CRE) will play a key role in lead generation, client coordination, and business development support for our Cold Chain Warehouse vertical. The ideal candidate should be proactive, confident in cold calling, and capable of independently generating and nurturing leads to drive revenue growth.

🔹 Key Responsibilities

1. Lead Generation & Business Development Support

Conduct cold calling activities to generate new business opportunities.
Independently generate leads through market research, networking, references, and online platforms.
Map potential markets and create a strong, qualified lead database.
Identify key decision-makers and schedule meetings for Business Development Managers (BDMs).
Hand over qualified leads to BDMs for revenue conversion.
Conduct competitor benchmarking, including pricing and market positioning analysis.
Maintain and regularly update CRM systems with accurate lead and client information.

2. Client Relationship & Coordination

Manage client SLAs, collect feedback, and follow up on renewals.
Coordinate with Operations and Finance teams to ensure smooth service delivery.
Ensure timely responses to client queries and concerns.
Identify upselling and cross-selling opportunities and share insights with BDMs.

🔹 Candidate Requirements

Female candidate preferred.
Graduation preferred (any educational background can apply).
Excellent verbal and written communication skills.
Strong confidence in cold calling and independent lead generation.
Target-driven, proactive, and self-motivated.
Strong coordination and follow-up abilities.
Basic knowledge of CRM tools and MS Office.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 1-4 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹30,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Middleton street, Kolkata.
How many vacancies are there for this Customer Care Executive job?
Ans : There is 1 vacancy for this Customer Care Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-4 years of experience are eligible to apply for this Customer Care Executive role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Middleton street, Kolkata.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution with 1-4 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹25,000-₹30,000 per month. This is a Full Time job and has 1 openings.