A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 25,000 /month
Country Holidays Travel India Private Limited
Ghansoli, Mumbai
0 - 2 years Experience in Customer Support / TeleCaller
Full Time
Country Holiday Travel
Job Title: Customer Care Executive
Location: Coworking-Aurum Q Park, Aurum QPark, 8th Floor, Q2 Building, Thane-Belapur Road,
Ghansoli, Navi Mumbai, Thane, Mumbai-400710
Employment Type: Full-Time
Experience: Freshers & Experienced Candidates Can Apply
About the Company
Country Holidays Travel India (CHT) is a globally recognized travel organization offering premium holiday
memberships and vacation packages across 130+ countries with access to 6500+ luxury resorts and
hotels. We focus on creating memorable travel experiences through affordable, transparent, and
customer-centric holiday solutions.
About the Role
We are looking for a dedicated and customer-oriented Customer Care Executive to join our team in
Mumbai. The ideal candidate should possess excellent communication skills in Hindi, English, and
Marathi, be customer-focused, and capable of handling customer queries professionally while ensuring a
positive customer experience.
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Address customer inquiries, concerns, and complaints effectively.
Provide accurate information regarding company products and services.
Maintain a high level of customer satisfaction through excellent service.
Record customer interactions and update relevant information in the system.
Follow up with customers whenever required.
Escalate unresolved issues to the concerned department for timely resolution.
Build and maintain positive relationships with customers.
Eligibility Criteria
Freshers and experienced candidates are welcome to apply.
Fluency in Hindi, English, and Marathi is mandatory.
Good communication and interpersonal skills.
Basic computer knowledge and familiarity with MS Office.
Strong listening and problem-solving abilities.
Willingness to work from the Mumbai office
.
Preferred Skills
Excellent verbal communication skills.
Customer-centric approach.
Patience and professionalism while handling customers.
Ability to work in a team environment.
Positive attitude and willingness to learn.
