JOB DESCRIPTION:

Job Summary:

Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.

Broad Responsibilities/ Major Deliverables:

·          Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat

·          Listening to and understanding the customer’s requirements

·          Provide product / service details & benefits to Customers

·          Providing end to end solutions to the customer

·          Asking the correct questions – probing and prompting the customer wherever required

·          Timely and accurate capturing all the information given by the customer

·          Timely follow up with Brands as per Escalation matrix till closure

·    Staying current with knowledge of products/ processes & services offered by the client

·    Ensure full adherence to all the quality parameters and SOP

·    Cooperate with other Team members, SMEs and Team Leaders.

Ensure 100% adherence to schedule

·          Escalating the call to the team leader / manager, wherever desirable

·          Handling irate / demanding customers where necessary, in a tactical manner

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹23000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., CONNEQT BUSINESS SOLUTION LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 99 Customer Care Executive at CONNEQT BUSINESS SOLUTION LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.