Customer Care Executive
Company: Cogent E-Services
Client Process: Axis Bank & Apollo
Work Location: Crescent 3, 11th Floor, Krishnarajapuram–Whitefield, Bangalore
Work Mode: Work from Office
Hiring Status: Open
HR Contact: Shabaz
Job Details
Designation: Customer Care Executive
Department: Voice Process & Sales
Shift: Rotational
Working Days: 6 days a week
Languages Required: English and Hindi
Education: Minimum 12th pass
Experience: 0–5 years
Age Criteria: 18–30 years
Salary & Benefits
Monthly Salary: ₹18,000–₹25,000
Incentives: Additional performance-based incentives
Roles & Responsibilities
Handle customer queries and provide professional customer support over calls.
Make outbound calls to customers and explain relevant products or services.
Promote banking or healthcare-related products and services as per the assigned process.
Achieve customer service quality standards and sales targets.
Maintain accurate customer information and call records.
Communicate effectively in English and Hindi.
Follow company policies, call-handling procedures, and quality guidelines.
Candidate Requirements
Minimum qualification: 12th pass.
Freshers and experienced candidates with 0–5 years of experience may apply.
Good verbal communication skills in English and Hindi.
Customer-focused attitude and basic problem-solving skills.
Willingness to work rotational shifts and six days a week.
Comfortable with voice-based customer service and telesales.