Customer Care Executive

18,000 - 19,000 /month

Cogent E Services

Sector V - Salt Lake, Kolkata

Freshers in Customer Support / TeleCaller

Replies in 24hrs

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Banking

Languages: Hindi, Bengali

Graduate and above

Males Only

09:00 AM - 06:00 PM | 6 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Bike

Job Description

We are currently hiring for the position of Customer Support Executive (Inbound Voice Process) for a leading Banking Process in Kolkata.

Please find the job details below for your reference:

Company Name: Cogent E Services

Job Title: Customer Support Executive – Inbound Voice
Process: Banking (Bandhan Bank)
Job Location: Sector V, Kolkata
Work Mode: Work From Office
Shift: Any 9 hours Rotational Shifts (6 days working, 1 rotational weekly off)
CTC: Up to ₹22,000 per month (In hand 18 - 19K)

Eligibility Criteria:

Qualification: Graduate (Any Stream)
Experience: Minimum 1 year of BPO experience on paper
Languages Required: English, Hindi & Bengali (Excellent verbal communication mandatory in every languages)
Gender Preference: Male candidates preferred

Job Responsibilities:

Handle inbound customer calls related to banking queries
Provide accurate information and resolve customer issues professionally
Maintain quality standards and ensure customer satisfaction
Follow process guidelines and compliance norms

Important Notes:

· No Cab facility will be provided for odd shifts

· Candidates must have their own bike or personal vehicle for commuting

Interview Procedure:
1. HR Round

2. OPS Round

3. Client Round

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹18,000-₹19,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 10 vacancies for this Customer Care Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification are eligible to apply for this Customer Care Executive job. No prior experience is required.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Sector V - Salt Lake, Kolkata.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹18,000-₹19,000 per month. This is a Full Time job and has 10 openings.