Customer Care Executive

18,000 - 19,000 /month

Cogent E Services Limited

Sector V - Salt Lake, Kolkata

0 - 1 years Experience in Customer Support / TeleCaller

15 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Banking

Languages: Hindi, Bengali

Graduate and above

Males Only

6 days working | Night Shift

Job Benefits: Insurance, PF, Medical Benefits

Bike

Job Description

We are currently hiring for the position of Customer Support Executive (Inbound Voice Process) for a leading Banking Process in Kolkata.

Please find the job details below for your reference:

Company Name: Cogent E Services

Job Title: Customer Support Executive – Inbound Voice

Process: Banking (Bandhan Bank)

Job Location: Sector V, Kolkata

Work Mode: Work From Office

Shift: Any 9 hours Rotational Shifts (6 days working, 1 rotational weekly off)

CTC: Up to ₹22,000 per month (In hand 18 - 19K)

Eligibility Criteria:

Qualification: Graduate (Any Stream)

Experience: Minimum 1 year of BPO experience on paper

Languages Required: English, Hindi & Bengali (Excellent verbal communication mandatory in every languages)

Gender Preference: Male candidates preferred

Job Responsibilitie:

Handle inbound customer calls related to banking queries
Provide accurate information and resolve customer issues professionally
Maintain quality standards and ensure customer satisfaction
Follow process guidelines and compliance norms

Important Notes:

No Cab facility will be provided for odd shifts
Candidates must have their own bike or personal vehicle for commuting

Interview Procedure:

1. HR Round

2. OPS Round

3. Client Round

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-1 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹19,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many openings are available for this position?
Ans : There are 15 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Customer Care Executive job. Only male candidates can apply.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
Where is this job located?
Ans : This Customer Care Executive job is located in Sector V - Salt Lake, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-1 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹18,000-₹19,000 per month. This is a Full Time opportunity and has 15 openings available.