Customer Care Executive

12,000 - 15,000 /month

Club Viator Private Limited

Kasba, Kolkata

0 - 2 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: Hospitality, Travel & Tourism

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Company: Club Viator Pvt Ltd

Job Location: 2nd Floor B, 31, Rajdanga Nabapally Ln, Sector A, Kasba, Kolkata, West Bengal 700107

Job Summary:
Club Viator Pvt Ltd is looking for a dedicated and professional MRD Executive to manage customer communication and support operations. The candidate will be responsible for handling customer queries, drafting professional emails, and ensuring timely resolution of customer concerns to maintain a high level of client satisfaction.

Key Responsibilities:

Handle customer support through email and phone communication.
Draft and respond to professional emails related to customer queries and service requests.
Resolve customer complaints and provide appropriate solutions within the given timeframe.
Maintain records of customer interactions and follow-ups.
Coordinate with internal teams to ensure smooth query resolution.
Provide accurate information regarding company services and holiday packages.
Ensure a positive customer experience and maintain service quality.
Required Skills:
- Good written and verbal communication skills.
- Strong email drafting ability.
- Basic computer knowledge (MS Office, email handling, CRM if applicable).
- Problem-solving and customer-handling skills.
- Ability to manage multiple queries efficiently.
Employment Type:
- Full-time

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 0-2 years of experience.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹12,000-₹15,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kasba, Kolkata.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Kasba, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 0-2 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹12,000-₹15,000 per month. This is a Full Time opportunity and has 1 openings available.