Customer Care Executive

Job Summary:

We are seeking a Customer Service Executive to handle customer inquiries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate will have excellent communication skills, a problem-solving attitude, and a passion for helping customers.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person.

• Provide accurate, valid, and complete information by using the right tools and resources.

• Resolve product or service issues promptly and professionally.

• Follow up to ensure resolution and customer satisfaction.

• Maintain customer records by updating account information.

• Escalate unresolved issues to the appropriate internal teams.

• Identify and assess customers’ needs to achieve satisfaction.

• Handle complaints, provide appropriate solutions and alternatives.

• Meet personal and team performance goals.

Requirements:

• High school diploma or equivalent; a bachelor’s degree is a plus.

• Proven customer support experience or experience in a similar role.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices.

• Excellent communication and interpersonal skills.

• Ability to multitask, prioritize, and manage time effectively.

• Customer orientation and ability to adapt/respond to different types of personalities.

Preferred Skills:

• Proficiency in multiple languages (if applicable).

• Knowledge of the company’s products or industry.

• Basic data entry and computer literacy.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹23000 per month that depends on your interview. It's a Full Time job in Thrissur.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., CHEMMANUR INTERNATIONAL HOLIDAYS AND RESORTS LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at CHEMMANUR INTERNATIONAL HOLIDAYS AND RESORTS LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.