Customer Care Executive

12,000 - 18,000 /month

Cheeku Technologies

Deepak Vihar, Delhi

6 - 48 months Experience in Customer Support / TeleCaller

Replies in 24hrs

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: B2C Sales

Languages: Tamil, Telugu

12th Pass and above

All genders

6 days working | Day Shift

Job Description

We are seeking a proactive and customer-focused Customer Support Executive to handle customer inquiries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a positive attitude.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or social media.
Resolve product or service issues by clarifying customer complaints and determining the best solution.
Provide accurate information about products, services, and company policies.
Maintain detailed records of customer interactions and transactions.
Follow up with customers to ensure issues are resolved satisfactorily.
Escalate complex issues to the appropriate department when necessary.
Meet individual and team performance targets (KPIs).
Identify customer needs and suggest appropriate products/services.

Required Qualifications:

Proven experience in customer service or a similar role.
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Proficiency in MS Office and CRM software.
Ability to work in shifts (if required).

Preferred Skills:

Strong interpersonal skills.
Patience and empathy while handling customers.
Ability to work under pressure.
Team-oriented mindset.

Key Competencies:

Communication Skills
Customer Orientation
Time Management
Conflict Resolution
Adaptability

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹12,000-₹18,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Deepak Vihar, Delhi.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process.
Where is this job located?
Ans : This Customer Care Executive job is located in Deepak Vihar, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹12,000-₹18,000 per month. This is a Full Time opportunity and has 5 openings available.