Customer Care Executive

20,000 - 22,000 /month

Ceeq

Colaba, Mumbai

0 - 1 years Experience in Customer Support / TeleCaller

Replies in 24hrs

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Languages: Hindi, Marathi

Graduate and above

All genders

5 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

Job Responsibilities:

o Manage outbound and inbound calls in line with defined processes and workflows

o Engage with customers in a clear, professional manner to provide information, address queries,

and ensure timely follow-ups

o Accurately document call details, case notes, and updates in the system

o Address customer concerns with empathy and professionalism, escalating issues when necessary

o Adhere to approved call scripts, compliance requirements, and quality benchmarks

o Collaborate with internal teams to enable prompt and effective issue resolution

o Consistently meet assigned daily and weekly calling volumes and performance targets.

Job Qualifications

o Any Graduate, internship experience is a plus

o Strong verbal communication and active listening abilities

o Confident, calm, and professional call-handling skills

o Effective, persuasive and negotiation capabilities

o Multilingual proficiency preferred, including English and Hindi

o Clear pronunciation with a neutral or adaptable accent

o Ability to seamlessly switch languages based on user comfort

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

Can freshers or experienced candidates apply for this Customer Care Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Customer Care Executive role.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹20,000-₹22,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Colaba, Mumbai.
How many vacancies are there for this Customer Care Executive job?
Ans : There is 1 vacancy for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Colaba, Mumbai.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 0-1 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹20,000-₹22,000 per month. This is a Full Time job and has 1 openings.