Customer Care Executive

Job Description – CRM Executive

Company: CatersPoint Futuristic Foods Experience Required: Fresher to 1 Year Timings: Rotational Shift

Workdays: 6 days working with rotational week off

Company Details: 

Caterspoint Futuristic Foods is a fast-growing cloud kitchen and food services brand based in South Delhi. We specialize in delivering high-quality, hygienic, and chef-crafted meals with strong focus on innovation, consistency, and customer satisfaction. With our expanding operations and modern approach to food production, we aim to provide excellent taste, service, and a superior dining experience.

Role Overview: 

We are looking for a Customer Relationship Management (CRM) Executive who will be responsible for handling customer queries, resolving concerns, maintaining customer records, and ensuring smooth communication between customers and the company. The candidate should have good communication skills and experience in customer support operations.

Key Responsibilities: 

· Handle customer queries through calls, emails, and messages.

· Resolve customer complaints and ensure timely closure.

· Manage inbound customer calls professionally.

· Maintain and update customer data and records.

· Follow and maintain company SOPs while handling customers.

· Coordinate with internal teams to resolve customer issues.

· Maintain proper records of customer interactions and feedback.

· Ensure customer satisfaction and service quality.

Skills Required: 

• Good communication and interpersonal skills.

• Problem-solving and conflict resolution skills.

• Basic knowledge of MS Excel and data management.

• Ability to handle inbound calls and customer interactions.

• Ability to follow SOPs and processes.

• Good organizational and data management skill

Qualification: Graduate in any discipline.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.