Customer escalation executive

22,000 - 28,000 /month

Easy Source Hr Solutions Private Limited

Sector 20 Gurgaon, Gurgaon

1 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Customer escalation executive to join our team at Easy Source Hr Solutions Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to customer care. The role offers ₹22,000 - ₹28,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer escalation executive job

What are the eligibility criteria for this Customer escalation executive job?
Ans : Candidates should have a Graduate and above qualification with 1-7 years of experience for this Customer escalation executive job offered by Easy Source Hr Solutions Private Limited in Sector 20 Gurgaon, Gurgaon.
What salary is offered for this Customer escalation executive job?
Ans : The salary for this Customer escalation executive job ranges between ₹22,000-₹28,000 per month.
What shift and timings does this job follow?
Ans : This Customer escalation executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 20 Gurgaon, Gurgaon.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer escalation executive job is open for both male and female candidates.
Where is this job located?
Ans : This Customer escalation executive job is located in Sector 20 Gurgaon, Gurgaon.
Why should you apply for this Customer escalation executive job?
Ans : This Customer escalation executive job offers a salary between ₹22,000-₹28,000 per month. This is a Full Time opportunity and has 1 openings available.