Customer Care Executive

We are seeking a dynamic and customer-oriented Customer Care Executive/Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, providing product information, managing orders, and ensuring a seamless customer experience. He/She should have excellent communication skills, a problem-solving mindset, and the ability to build strong relationships with clients.

Key Responsibilities:

Handle inbound and outbound customer calls and emails professionally.

Provide accurate information about furniture products, pricing, and company policies.

Assist customers in selecting the right furniture based on their needs.

Process customer orders, track shipments, and coordinate deliveries.

Maintain accurate records of customer interactions and transactions.

Handle order modifications, cancellations, and refunds.

Address customer complaints and resolve issues efficiently.

Liaise with the production and logistics teams to ensure timely delivery.

Escalate unresolved issues to the appropriate department

Work closely with the sales team to assist customers with their purchasing decisions.

Follow up on customer inquiries and leads to increase sales opportunities.

Upsell and cross-sell products to maximize revenue.

Maintain customer databases and update records.

Prepare reports on customer feedback and service improvements.

Ensure compliance with company policies and service standards.

NOT FROM BPO SECTORS

Key Skills & Qualifications:

· Education: Bachelor's degree in Business Administration, Marketing, or a related field preferred.

· Experience: 3-6 years of experience in customer service, preferably in the furniture or manufacturing industry.

· Communication: Excellent verbal and written communication skills in [required languages].

· Technical Skills: Proficiency in MS Office, CRM software, and order management systems.

· Personality: Friendly, professional, and customer-focused with strong problem-solving skills.

· Multi-tasking: Ability to handle multiple customer interactions and administrative tasks efficiently.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6+ years Experience.