A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 18,500 /month
Bpo Convergence
Ameerpet, Hyderabad
0 - 5 years Experience in Customer Support / TeleCaller
Full Time
Customer Care Executive
💼 Job Overview
We are looking for a Customer Care Executive to join our team and provide excellent customer service. The candidate will be responsible for handling customer queries, resolving concerns, providing accurate information, and ensuring a positive customer experience.
📌 Job Responsibilities
Handle inbound and outbound customer calls.
Respond to customer queries and provide accurate information.
Understand customer concerns and provide appropriate solutions.
Resolve customer complaints professionally and within the required timelines.
Maintain accurate records of customer interactions and update system information.
Follow up with customers whenever required.
Escalate complex issues to the appropriate department.
Ensure professional and polite communication with customers.
Follow company policies, process guidelines, and quality standards.
Achieve assigned customer service and performance targets.
