Customer Care Executive

Job Title: IT/AV Service Coordinator

Location: Borivali , Mumbai

Job Type: Full-time

Immediate Joiners Preferred

Job Summary:

We are seeking a proactive IT Service Coordinator to oversee and manage IT/AV service requests, ensuring smooth operations within our IT/AV Service Center. The ideal candidate will coordinate support activities, streamline workflows, and enhance service efficiency.

Key Responsibilities:

Act as the primary point of contact for IT/AV service requests and escalations.

Coordinate IT/AV support teams to ensure timely resolution of issues.

Monitor and maintain service desk performance and SLAs.

Document service requests, incidents, and resolutions in CRM

Communicate effectively with end-users and stakeholders to provide updates.

Assist in IT/AV asset management and procurement coordination.

Requirements:

Bachelor's degree in IT, Computer Science, or a related field.

2+ years of experience in IT/AV service coordination or a similar role.

Familiarity with CRM tools

Strong problem-solving, organizational, and communication skills.

Ability to work in a fast-paced, service-oriented environment.

Thorough knowledge of IT Products , hardware & Software

Job Type: Full-time

Job Type: Full-time

Work Location: In person

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.