Customer Care Executive

15,000 - 20,000 /month

Bitsy Infotech Private Limited

Borivali (West), Mumbai

2 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Software & IT Services

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Job Title: IT/AV Service Coordinator

Location: Borivali , Mumbai

Job Type: Full-time

Immediate Joiners Preferred

Job Summary:

We are seeking a proactive IT Service Coordinator to oversee and manage IT/AV service requests, ensuring smooth operations within our IT/AV Service Center. The ideal candidate will coordinate support activities, streamline workflows, and enhance service efficiency.

Key Responsibilities:

Act as the primary point of contact for IT/AV service requests and escalations.

Coordinate IT/AV support teams to ensure timely resolution of issues.

Monitor and maintain service desk performance and SLAs.

Document service requests, incidents, and resolutions in CRM

Communicate effectively with end-users and stakeholders to provide updates.

Assist in IT/AV asset management and procurement coordination.

Requirements:

Bachelor's degree in IT, Computer Science, or a related field.

2+ years of experience in IT/AV service coordination or a similar role.

Familiarity with CRM tools

Strong problem-solving, organizational, and communication skills.

Ability to work in a fast-paced, service-oriented environment.

Thorough knowledge of IT Products , hardware & Software

Job Type: Full-time

Work Location: In person

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹15,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Borivali (West), Mumbai.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 2-7 years of experience can apply for this Customer Care Executive job. Only female candidates can apply.
What are the key responsibilities of this Customer Care Executive job?
Ans : As a Customer Care Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Borivali (West), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-7 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 1 openings available.