Customer Care Executive

Job Summary

We are looking for a proactive and customer-focused Customer Service Executive – Import to join our logistics team in Mumbai. The ideal candidate will have experience handling import shipments across Air and Sea freight, coordinating with overseas agents, co-loaders, shipping lines, and customers to ensure seamless shipment execution and exceptional customer service.

Key Responsibilities

• Handle import shipments for Air Freight, LCL, and FCL movements.

• Coordinate with overseas counterparts, agents, and co-loaders for daily routing orders.

• Provide timely shipment updates and status reports to customers.

• Prepare and send Cargo Arrival Notices (CAN) along with shipment arrival details.

• Track shipments from origin to destination and ensure smooth delivery processes.

• Respond to customer inquiries and resolve shipment-related issues promptly.

• Manage customer communication through email, phone calls, and other channels.

• Coordinate with carriers, suppliers, and customers regarding shipment schedules and updates.

• Prepare and maintain Daily Status Reports (DSR) and share updates with consignees.

• Ensure a high level of customer satisfaction by addressing concerns and providing effective solutions.

• Handle incoming calls and route inquiries to the appropriate departments when required.

Required Qualifications

• 2–5 years of experience in Import Customer Service within the Logistics or Freight Forwarding industry.

• Strong knowledge of Air Freight, LCL, and FCL import operations.

• Experience coordinating with shipping lines, airlines, co-loaders, and overseas agents.

• Excellent communication and customer service skills.

• Ability to manage multiple shipments and priorities simultaneously.

• Good working knowledge of MS Office, email communication, and shipment tracking systems.

• Strong problem-solving and coordination abilities.

Preferred Candidate Profile

• Logistics / Freight Forwarding industry experience is mandatory.

• Male and Female candidates are encouraged to apply.

• Customer-focused with strong organizational skills.

• Ability to work in a fast-paced operational environment.

What We Offer

• Competitive salary package.

• Opportunity to work with a growing logistics organization.

• Exposure to international freight and import operations.

• Professional growth and learning opportunities.

• Supportive and collaborative work environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.