A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 23,000 /month
Altruist
Bommanahalli, Bangalore
0 - 3 years Experience in Customer Support / TeleCaller
Full Time
Job Description
Role Overview:
The Customer Support Executive will be responsible for providing end-to-end assistance to Airtel Black customers through inbound calls. The role involves understanding customer queries, resolving issues promptly, and ensuring a superior customer experience.
Key Responsibilities:
Handle inbound calls and provide professional customer support.
Identify, analyze, and resolve customer issues effectively.
Maintain accurate records of customer interactions and resolutions.
Ensure adherence to quality and process standards.
Collaborate with internal teams to facilitate seamless issue resolution.
Required Skills and Attributes:
Excellent communication skills in English, Tamil, & Hindi
Strong problem-solving and interpersonal abilities.
Customer-focused attitude with a commitment to service excellence.
Ability to work in rotational shifts.
Eligibility Criteria:
Graduation is mandatory
Languages Required: English, Tamil, Hindi,
Work Schedule:
5 working days per week
2 rotational weekly offs
