Customer Care Executive

Job Title: Customer Service Executive – Swiggy Process
Location: Kolkata, West Bengal
Job Type: Full-Time
Process: Swiggy – Voice/Non-Voice (Customer Support)

About the Role:
We are hiring dynamic and customer-focused individuals to join our Customer Support team for the Swiggy process. As a Customer Service Executive, you will be the first point of contact for customers, resolving queries, complaints, and ensuring a seamless food delivery experience.

Key Responsibilities:

• Handle incoming customer queries via calls, chats, or emails related to Swiggy orders.

• Provide accurate, valid, and complete information by using the right tools and resources.

• Resolve customer complaints effectively and professionally.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Follow up to ensure resolution and customer satisfaction.

• Work with team members and management to improve the overall customer experience.

Requirements:

• Minimum qualification: 12th Pass / Graduate (Any stream)

• Freshers and experienced candidates are welcome

• Good communication skills in English, Hindi, and Bengali

• Basic computer knowledge and typing skills

• Willingness to work in rotational shifts (including weekends and holidays)

• Immediate joiners preferred

What We Offer:

• Competitive salary and performance-based incentives

• Paid training provided

• Growth opportunities within the organization

• Friendly and supportive work environment

• Location: Kolkata (On-site)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹14000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., AIRVINCIBLE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 20 Customer Care Executive at AIRVINCIBLE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.