Customer Care Executive

Job Title: Customer Care Executive

Location: Kolkata

Employment Type: Full-time

Job Summary:

We are looking for a dedicated and customer-focused individual to join our team as a Customer Care Executive. The ideal candidate will handle customer queries, provide accurate information, and ensure a positive customer experience through effective communication and problem-solving skills.

Key Responsibilities:

Handle inbound and outbound calls, emails, and chat support.

Address customer queries, concerns, and complaints in a timely and professional manner.

Maintain accurate records of customer interactions and transactions.

Coordinate with internal departments to resolve customer issues efficiently.

Provide product/service information and guidance to customers.

Follow communication guidelines, scripts, and company policies.

Work towards achieving individual and team performance targets.

Requirements:

Minimum qualification: 12th pass / Graduate (preferred).

Prior experience in customer service, BPO, or call center preferred but not mandatory.

Excellent communication skills (verbal & written) in [languages required].

Good listening, problem-solving, and interpersonal skills.

Basic computer knowledge and ability to work with CRM systems.

Ability to work in shifts if required.

Benefits:

Competitive salary with incentives.

Training and career development opportunities.

Friendly and supportive work environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹15000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., AIRVINCIBLE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 20 Customer Care Executive at AIRVINCIBLE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.