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Customer Care Executive

salary 14,000 - 24,000 /month*
company-logo
job companyAirtel
job location Anna Salai, Chennai
incentive₹3,000 incentives included
job experience0 - 6+ years Experience in Customer Support / TeleCaller
55 Openings
Incentives included
full_part_time Full Time/Part Time

Skills Required

International Calling
Non-voice/Chat Process
Domestic Calling

Job Highlights

sales
Industry Type: BPO
sales
Languages: Tamil, Telugu
qualification
12th Pass and above
gender
Females Only
jobShift
6 days working | Rotational Shift
star
Job Benefits: Insurance, PF, Medical Benefits, Meal

Job Description

We are looking for a Customer Care Executive to join our team at AIRTEL. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹14,000 - ₹24,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Both Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Executive job

  1. What skills and experience do you need for this Customer Care Executive job?
    Ans : To apply for this Customer Care Executive job, candidates should have skills like International Calling, Non-voice/Chat Process, Domestic Calling along with 0-7 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹14,000-₹24,000 per month in this Customer Care Executive position.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Anna Salai, Chennai.
  5. How many vacancies are there for this Customer Care Executive job?
    Ans : There are 55 vacancies for this Customer Care Executive role.
  6. Which candidates are eligible to apply?
    Ans : Candidates with a 12th Pass and above qualification and 0-7 years of experience are eligible to apply for this Customer Care Executive role. Only female candidates are eligible.
  7. What work will you do in this role?
    Ans : As a Customer Care Executive, you will work on skills like International Calling, Non-voice/Chat Process, Domestic Calling.
  8. What is the job location for this position?
    Ans : The job location for this Customer Care Executive position is Anna Salai, Chennai.
  9. Who is the right fit for this Customer Care Executive job?
    Ans : A candidate having skills like International Calling, Non-voice/Chat Process, Domestic Calling with 0-7 years of experience is the right fit for this Customer Care Executive job.
  10. What makes this Customer Care Executive job a good opportunity?
    Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹14,000-₹24,000 per month. This is a Both job and has 55 openings.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Benefits

Meal, Insurance, PF, Medical Benefits

Skills Required

Domestic Calling, International Calling, Non-voice/Chat Process, Inbound Calling, Telesales, Telecalling, Outbound Calling

Shift

Rotational

Contract Job

No

Salary

₹ 14000 - ₹ 24000

Regional Languages

Tamil, Telugu

English Proficiency

Yes

Contact Person

Gokul
Posted 5 days ago
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