Customer Care Executive

Here’s a thorough overview of the Customer Service (or Customer Care) Executive role at Maruti Suzuki, including job responsibilities, required qualifications, compensation insights, and employee experience based on recent data:

Job Role & Responsibilities

While exact internal descriptions vary, typical duties for a Customer Service Executive at Maruti Suzuki include:

• Responding to customer inquiries (via phone, email, chat, or in person), offering product information, booking services, and resolving issues.
  (Apna, Simply Hired)

• Maintaining and updating customer records or CRM system, logging interactions, and escalations when necessary.
  (Apna, GrabJobs)

• Proactively scheduling service appointments and communicating related promotions or packages.
  (Apna)

• Providing multi-channel support, including live chat, email, calls, and social media.
  (Apna)

• Handling escalations with empathy, patience, and professionalism.
  (Simply Hired)

Qualifications & Skills

Depending on location and specific department, the role often requires:

• Education: High school diploma, with many listings preferring a bachelor’s degree.
  (Apna, Simply Hired)

• Experience: Ranges from freshers to 2+ years, depending on job and incentive expectations.
  (Apna, Simply Hired, WorkIndia)

• Communications: Strong verbal & written skills in English and local languages (e.g., Hindi, Kannada, Telugu, Marathi), depending on location.
  (Apna, Simply Hired, WorkIndia)

• Technical Skills: Familiarity with CRM tools, telecalling processes, typing, and multi-channel communication platforms.
  (Apna, GrabJobs)

Salary & Compensation

Estimates on compensation across roles in India:

• Entry-level to 4 years experience: ₹1.0 lakh – ₹3.4 lakhs annually (₹13,400 – ₹14,800 take-home monthly).
  (AmbitionBox)

• Another source suggests ₹1.2 lakh – ₹3.2 lakhs annually (₹16,100 – ₹17,800 take-home monthly).
  (AmbitionBox)

• For more experienced staff (1–11 years): ₹2.4 lakh – ₹3.0 lakhs/year, translating to ₹19,000 – ₹20,700 per month.
  (AmbitionBox)

• Individual job listings show monthly salaries ranging from ₹10,000 to ₹25,000 (often inclusive of incentives).
  

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹21000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., A-LINK MANAGEMENT SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at A-LINK MANAGEMENT SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.