Customer Care Executive

Job Description: Customer Care Executive

Company: AAPKA Tourism Pvt. Ltd.
Experience: Fresher to 2 Years
Department: Customer Support
Reporting To: Team Leader / Manager
Employment Type: Full-Time

Location: 1522 B, 15th Floor, Hemkunt Chambers 89, Nehru Place, Delhi 110019
Salary Range: 13K – 17K

Roles & Responsibilities:

• Handle inbound and outbound customer calls professionally.

• Provide accurate information about travel packages, services, and offers.

• Address customer inquiries, requests, and complaints in a timely manner.

• Maintain and update customer records in CRM / Excel systems.

• Follow up with customers to ensure service satisfaction.

• Coordinate with internal teams for bookings and confirmations.

• Maintain high standards of communication and customer service.

Eligibility & Skills:

• Graduate / Undergraduate in any discipline.

• Excellent verbal communication skills (English & Hindi preferred).

• Basic computer knowledge (MS Excel, Email, CRM tools).

• Customer-focused attitude with problem-solving skills.

• Ability to work in a fast-paced environment.

• Training will be provided to freshers.

Working Schedule & Compensation:

• 6 days working

• Salary and incentives as per company policy

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.