Customer Care Associate

Company Name: HRH Next Services Limited
Job Title: Customer Care Associate – Voice Process
Job Location: Central Silk Board Bangalore
Work Mode: Work From Office (WFO)
Salary (CTC): ₹2.29 LPA – ₹2.41 LPA
Experience: 0–5 Years (Freshers & Experienced)
Qualification: 12th Pass and Above
Age Limit: 18–30 Years
Languages Required: Hindi and English
Preferred Experience: Minimum 6 months of BPO experience
Shift Timings: Morning / General / Split Shifts

Position Summary

The Customer Care Associate will be the first point of contact for customers, responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience through effective communication.

Key Responsibilities

Handle inbound and outbound customer calls.

Understand customer queries and provide suitable solutions.

Follow communication scripts and company guidelines.

Maintain professional communication with customers.

Identify opportunities to upsell products and services wherever applicable.

Maintain accurate customer records in the CRM system.

Achieve assigned quality, productivity, and performance targets.

Build positive customer relationships.

Handle customer calls during weekends and festivals.

Maintain good product and process knowledge.

Required Skills

Good verbal communication in Hindi and English.

Excellent customer handling and listening skills.

Basic computer knowledge and MS Office skills.

Ability to handle customer queries and complaints.

Problem-solving and multitasking abilities.

Positive attitude and professional behaviour.

Ability to work in a target-driven environment.

Candidate Requirements

Freshers and experienced candidates can apply.

Minimum 12th pass qualification.

Candidates with 6 months or more of BPO experience will be preferred.

Good communication skills in Hindi and English are mandatory.

Knowledge of regional languages such as Telugu, Kannada, Tamil, or Gujarati is an added advantage, subject to process requirements.

Must be comfortable working from the office in Bangalore.

Must be flexible with morning, general, or split shifts.

Should be willing to work on weekends and festivals as required.

Immediate joiners are preferred.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.