Customer Support Executive
Position Details
Job Title: Customer Support Executive
Process: Voice/Non-Voice
Location: Bangalore
Qualification: 12th Pass / Undergraduate / Graduate
Experience: Freshers & Experienced
Shift: Rotational
Mode: Work from Office
Role Overview
The selected candidates will interact with customers, understand their requirements and assist them with appropriate solutions while maintaining service quality.
Key Activities
Handle customer conversations through phone.
Resolve routine customer queries.
Provide relevant information based on the process.
Maintain proper call documentation.
Escalate complex cases to the appropriate team.
Meet defined quality and productivity parameters.
Candidate Skills
English and Hindi communication.
Good listening ability.
Polite and professional communication.
Basic MS Office/computer knowledge.
Ability to handle multiple customer queries.