Customer Assistance Manager_CREDIT CARD-Hardship Assistance Unit_New Delhi - Manage and assist customers facing financial hardship related to credit card payments. - Oversee the Hardship Assistance Unit to provide tailored support and solutions. - Coordinate with internal teams to ensure effective resolution of customer issues. - Maintain strong communication with customers to understand their needs and offer appropriate assistance. - Handle escalations and ensure compliance with company policies and regulatory requirements. - Drive customer satisfaction by delivering empathetic and efficient service. - Monitor and report on the performance of the hardship assistance processes. - Collaborate with credit and risk teams to manage customer accounts under hardship programs. - Ensure documentation and record-keeping are accurate and up to date. - Support continuous improvement initiatives within the customer assistance function.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.
More about this Customer Assistance Manager - Credit Card Hardship Assistance job
Who is eligible to apply for this Customer Assistance Manager - Credit Card Hardship Assistance job at Kotak Mahindra Bank Limited?
Ans : Candidates should have All Education levels for this Customer Assistance Manager - Credit Card Hardship Assistance job offered by Kotak Mahindra Bank Limited.
How much can you earn in this position?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Assistance Manager - Credit Card Hardship Assistance job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Aerocity, Delhi.
How many vacancies are there for this Customer Assistance Manager - Credit Card Hardship Assistance job?
Ans : There is 1 vacancy for this Customer Assistance Manager - Credit Card Hardship Assistance role.
Is this job open for all genders?
Ans : Yes, this Customer Assistance Manager - Credit Card Hardship Assistance job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Assistance Manager - Credit Card Hardship Assistance position is Aerocity, Delhi.
What makes this Customer Assistance Manager - Credit Card Hardship Assistance job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
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Kotak Mahindra Bank Limited
Aerocity, Delhi
1 - 6+ years Experience in Customer Support / TeleCaller
Full Time
