Counsellor

15,000 - 30,000 /month

Samradhya Bhumi Entertainment Private Limited

Kapoorthla, Lucknow

0 - 6 years Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: B2B Sales

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Internet Connection, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Counsellor to join our team at . The role offers ₹15000 - ₹30000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Counsellor job

Can freshers or experienced candidates apply for this Counsellor role?
Ans : Candidates who have a Graduate and above qualification with 0-6 years of experience can apply for this Counsellor role.
What is the salary and job type for this role?
Ans : The salary for this Counsellor job ranges between ₹15,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kapoorthla, Lucknow.
How many openings are available for this position?
Ans : There are 20 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Counsellor job is open for both male and female candidates.
What are the key responsibilities of this Counsellor job?
Ans : As a Counsellor, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Counsellor job is located in Kapoorthla, Lucknow.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 0-6 years of experience is ideal for this Counsellor job.
Why should you apply for this Counsellor job?
Ans : This Counsellor job offers a salary between ₹15,000-₹30,000 per month. This is a Full Time opportunity and has 20 openings available.