Customer Support Counsellor

IVF Counsellor

Organization: Isha Women’s Hospital
Department: IVF / Fertility Centre

Job Responsibilities

• Communicate with patients and couples to understand their fertility concerns, expectations, and treatment-related doubts.

• Explain IVF procedures, treatment options, and the overall treatment journey in simple language.

• Build patient trust through empathetic communication, counselling, and personalised guidance.

• Address patients’ concerns and motivate them to consider recommended treatments through ethical counselling.

• Follow up with patients after consultations and encourage timely treatment decisions.

• Coordinate with doctors, embryologists, and other departments for smooth patient management.

• Maintain patient enquiry records, counselling details, and follow-up reports.

• Ensure patient confidentiality and provide a positive patient experience.
  

Qualification & Experience

• Preferred Qualification: M.Sc. in Biochemistry, Biology, or other relevant Science backgrounds.

• Candidates with an IVF / fertility centre background will be preferred.

• Good understanding of IVF procedures and fertility treatments is desirable.

• Relevant experience in patient counselling, preferably in an IVF centre, will be an added advantage.
  

Required Skills

• Excellent communication, counselling, and persuasion skills.

• Empathetic, confident, patient, and professional personality.

• Ability to understand patient concerns and explain treatment options effectively.

• Good follow-up and coordination skills.

• Fluency in English, Hindi, and Marathi preferred.
  

Important: Candidates with an M.Sc. in Biochemistry, Biology, or a relevant Science background, as well as candidates with prior IVF / fertility experience, will be preferred.

Benefits:

• Flexible schedule

Work Location: In person

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.