Customer Support Counsellor

8,000 - 12,000 /month

Infinity Consultancy Service

Allahpur, Allahabad

6 - 24 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Counsellor to join our team at Infinity Consultancy Service. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹ 8,000 - ₹ 12,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Counsellor job

What skills and experience do you need for this Customer Support Counsellor job?
Ans : To apply for this Customer Support Counsellor job, candidates should have skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Counsellor job ranges between ₹8,000-₹12,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Allahpur, Allahabad.
How many vacancies are there for this Customer Support Counsellor job?
Ans : There are 10 vacancies for this Customer Support Counsellor role.
Is this job open for all genders?
Ans : Yes, this Customer Support Counsellor job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Counsellor job?
Ans : As a Customer Support Counsellor, key responsibilities include skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Counsellor position is Allahpur, Allahabad.
Who is the right fit for this Customer Support Counsellor job?
Ans : A candidate having skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-2 years of experience is the right fit for this Customer Support Counsellor job.
What makes this Customer Support Counsellor job a good opportunity?
Ans : This Customer Support Counsellor job is a good opportunity as it offers a salary between ₹8,000-₹12,000 per month. This is a Full Time job and has 10 openings.