Customer Support Counsellor

13,000 - 15,000 /month

Goflywayy Education Service Private Limited

Sevoke Road, Siliguri

6+ months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Job Highlights

Industry Type: Telecom / ISP

Graduate and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Counsellor to join our team at Goflywayy Education Service Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to Telecom / ISP. The role offers an attractive in-hand salary of ₹ 7,000 - ₹ 10,000 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 6+ years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Support Counsellor job

What are the eligibility criteria for this Customer Support Counsellor job?
Ans : Candidates should have a Graduate and above qualification with 1-7 years of experience for this Customer Support Counsellor job offered by Goflywayy Education Service Private Limited in Sevoke Road, Siliguri.
What salary is offered for this Customer Support Counsellor job?
Ans : The salary for this Customer Support Counsellor job ranges between ₹13,000-₹15,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Counsellor job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sevoke Road, Siliguri.
How many vacancies are there for this Customer Support Counsellor job?
Ans : There are 5 vacancies for this Customer Support Counsellor role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-7 years of experience are eligible to apply for this Customer Support Counsellor role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Customer Support Counsellor position is Sevoke Road, Siliguri.
What makes this Customer Support Counsellor job a good opportunity?
Ans : This Customer Support Counsellor job is a good opportunity as it offers a salary between ₹13,000-₹15,000 per month. This is a Full Time job and has 5 openings.