Team member-Continuous improvement-Kaizen_SUPPORT SERVICES_0731_1288_1063213 Job Role The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment S/he will have to identify customer pain areas across the Customer journey. Prioritize & resolve the customer issues by simplifying process, relook at policies / practices Collaborating with cross functional teams to drive improvements, identified as part of the root cause analysis framework Doing root cause analysis of the complaints to identify actions and closure of the action points quickly to reduce complaints/ TAT improvement Driving strategic initiatives centered around complaints/contacts, NPS, TAT to derive insights and enhance customer experience Job Requirements Customer orientation - Essential Problem solving / Analytical – Essential Project management skills – Essential Result Orientation – Essential Understanding of business - preferable Appreciation of technology – preferable Good communication skills – written and oral
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.
More about this Continuous Improvement Team Member - Customer Experience job
Who is eligible to apply for this Continuous Improvement Team Member - Customer Experience job at Kotak Mahindra Bank Limited?
Ans : Candidates should have All Education levels for this Continuous Improvement Team Member - Customer Experience job offered by Kotak Mahindra Bank Limited.
How much can you earn in this position?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Continuous Improvement Team Member - Customer Experience job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dombivli (East), Mumbai.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Continuous Improvement Team Member - Customer Experience job is open for both male and female candidates.
Where is this job located?
Ans : This Continuous Improvement Team Member - Customer Experience job is located in Dombivli (East), Mumbai.
Why should you apply for this Continuous Improvement Team Member - Customer Experience job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
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Kotak Mahindra Bank Limited
Dombivli (East), Mumbai
1 - 6+ years Experience in Customer Support / TeleCaller
Full Time
