A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 19,000 /month*
Sequel Corporate Services Private Limited
Ghatkopar (East), Mumbai
₹1,000 incentives included
0 - 6+ years Experience in Customer Support / TeleCaller
Full Time
• Contact customers calls regarding pending payments.
• Follow up with customers to ensure timely repayment of outstanding dues.
• Negotiate payment arrangements and secure Promise to Pay (PTP) commitments.
• Maintain accurate call records and update customer interactions in the system.
• Meet daily, weekly, and monthly collection targets.
• Resolve customer queries related to payment dues professionally.
• Escalate unresolved cases to the Team Leader when required.
• Ensure strict adherence to RBI guidelines, company policies, and compliance standards.
• Maintain a professional, polite, and customer-centric approach during every interaction.
• Customers ko pending payment ke regarding calls karna.
• Customers ke saath regular follow-up karke timely repayment ensure karna.
• Payment arrangements discuss karna aur Promise to Pay (PTP) commitments lena.
• Har customer interaction aur call details ko system mein accurately update karna.
• Daily, weekly aur monthly collection targets achieve karna.
• Customers ke payment-related queries ko professionally handle aur resolve karna.
• Jo cases resolve na ho paaye unhe Team Leader ko timely escalate karna.
• Har call ke dauran RBI guidelines, company policies aur compliance standards ka strictly follow karna.
• Har customer ke saath polite, professional aur customer-friendly manner mein baat karna.
