Collection Team Leader

24,000 - 35,000 /month*

Fairdebt Solutions Private Limited

Sector 1 HSR Layout, Bangalore

₹5,000 incentives included

0 - 1 years Experience in Customer Support / TeleCaller

3 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

JOB PROFILE : Team Leader Collections
Working as a Team leader in outbound Collection for at least one year. Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues. Enforce adherence to security and data protection within organization. Facilitate and implement process improvement ideas to improve efficiency. Proactively identify problems and presenting solution Maintain good rapport with the team and ensure people bonding. Proper handholding of new CREs to ensure retention Listen to CRE calls, share coach team and feedback on performance. Handle customer escalations Ensure that employees adhere to rostered shift thus resulting in low shrinkage Ensure CREs complete their net Login hours and other KPIs. Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure. Manage, Lead motivate the CREs to ensure their commitment and engagement. Ensure daily briefings on product processes to keep his team abreast on new updates and product/process knowledge. Ensure adherence to committed quality, accuracy turnaround of the processes Industry and domain knowledge Customer centricity Basic MS Excel, Word and Outlook Written and spoken communication Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided. Able to take quick and rational decision with knowledge of likely impact for basic issues.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Collection Team Leader job

Can freshers or experienced candidates apply for this Collection Team Leader role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Collection Team Leader role.
What salary is offered for this Collection Team Leader job?
Ans : The salary for this Collection Team Leader job ranges between ₹24,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This Collection Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 1 HSR Layout, Bangalore.
How many vacancies are there for this Collection Team Leader job?
Ans : There are 3 vacancies for this Collection Team Leader role.
Is this job open for all genders?
Ans : Yes, this Collection Team Leader job is open for both male and female candidates.
What does the role of Collection Team Leader involve?
Ans : As a Collection Team Leader, your work will involve skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Collection Team Leader position is Sector 1 HSR Layout, Bangalore.
Who is the right fit for this Collection Team Leader job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 0-1 years of experience is the right fit for this Collection Team Leader job.
What makes this Collection Team Leader job a good opportunity?
Ans : This Collection Team Leader job is a good opportunity as it offers a salary between ₹24,000-₹35,000 per month. This is a Full Time job and has 3 openings.