Collection Team Leader

15,000 - 22,000 /month

Basu Business Solutions India Private Limited

Thane West, Mumbai

6 - 24 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Telecom / ISP

Languages: Hindi, Marathi

All Education levels

All genders

6 days working | Day Shift

Laptop/Desktop, PAN Card, Aadhar Card, Bank Account, DRA Certificate

Job Description

We are looking for a Collection Team Leader to join our team at Basu Business Solutions India Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Telecom / ISP. The role offers ₹15000 - ₹22000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0.5 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Collection Team Leader job

What are the eligibility criteria for this Collection Team Leader job?
Ans : Candidates should have All Education levels with 1-2 years of experience and skills like Computer Knowledge for this Collection Team Leader job offered by Basu Business Solutions India Private Limited in Thane West, Mumbai.
What salary is offered for this Collection Team Leader job?
Ans : The salary for this Collection Team Leader job ranges between ₹15,000-₹22,000 per month.
What shift and timings does this job follow?
Ans : This Collection Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many vacancies are there for this Collection Team Leader job?
Ans : There are 10 vacancies for this Collection Team Leader role.
Is this job open for all genders?
Ans : Yes, this Collection Team Leader job is open for both male and female candidates.
What does the role of Collection Team Leader involve?
Ans : As a Collection Team Leader, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Collection Team Leader position is Thane West, Mumbai.
Who is the right fit for this Collection Team Leader job?
Ans : A candidate having skills like Computer Knowledge with 1-2 years of experience is the right fit for this Collection Team Leader job.
What makes this Collection Team Leader job a good opportunity?
Ans : This Collection Team Leader job is a good opportunity as it offers a salary between ₹15,000-₹22,000 per month. This is a Full Time job and has 10 openings.