Customer Support Collection Manager

Who Can Apply? • Any Graduate from any stream or discipline. • Candidates looking for immediate joining only. • Strictly no regular college students. • Freshers and experienced candidates are eligible. • Applicants should be proficient in any one regional + good English • Applicants should have good knowledge in banking , convincing skills and collections knowledge Role: Associate Operations – Recovery collections Salary: Up to ₹21000 Per month + huge incentives Shift: 10am to 7pm Work Schedule: 6 Days Working – Mon to Saturday | 1 week off Sunday Work Mode: Work from Office Interview Address Walk-in Timings: 9:30 AM to 3:30 PM

Key Responsibilities

✓ Make outbound calls to customers regarding overdue payments.

✓ Explain outstanding dues, payment schedules, and available repayment options.

✓ Negotiate payment commitments in accordance with bank policies.

✓ Encourage customers to make timely payments and resolve outstanding accounts.

✓ Record customer interactions and payment commitments accurately in the system.

✓ Meet daily productivity and monthly collection targets.

✓ Maintain high standards of customer service while handling difficult conversations professionally.

✓ Follow RBI guidelines, bank policies, and company compliance procedures during every customer interaction.

✓ Escalate unresolved or exceptional cases to the concerned team whenever required.

✓ Ensure confidentiality of customer information and maintain data security.

Eligibility Criteria

✓ Any Graduate.

✓ DRA (Debt Recovery Agent) Certification is Mandatory.

✓ Freshers with a valid DRA certification are eligible.

✓ Candidates with experience in banking collections, telecollections, customer service, or outbound calling will be preferred.

✓ Good communication skills in English and the regional language.

✓ Basic computer knowledge and typing skills.

Required Skills

✓ Excellent communication and interpersonal skills.

✓ Strong negotiation and convincing abilities.

✓ Active listening and problem-solving skills.

✓ Ability to handle customer objections professionally.

✓ Target-oriented with a positive attitude.

✓ Basic MS Office and CRM system knowledge.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.