Collection Executive

Job Summary

We are seeking motivated and articulate Freshers to join our team as Voice Collection Executives. In this role, you will be responsible for contacting customers with overdue accounts to secure payments, negotiate payment plans, and maintain a high level of customer service. You will work in a fast-paced environment and be responsible for hitting daily/monthly collection targets.

Key Responsibilities

• Outbound/Inbound Calling: Make outbound calls to customers regarding outstanding dues and handle inbound inquiries.

• Negotiation & Debt Collection: Negotiate with customers to establish payment plans, resolve payment discrepancies, and recover overdue amounts.

• Customer Service: Maintain a professional and empathetic tone while discussing financial matters with customers.

• Documentation: Accurately update customer interaction records, payment statuses, and notes in the CRM/system.

• Goal Achievement: Work towards meeting daily and monthly collection targets.

• Compliance: Adhere to company policies and legal regulations regarding debt collection.

Requirements

• Education: PUC/12th Pass or Any Graduate.

• Communication: Excellent verbal communication skills in [Insert Languages, e.g., English & Hindi/Kannada].

• Skills: Strong negotiation and convincing skills.

• Attitude: Persistent, patient, and able to handle pressure.

• Computer Skills: Basic computer knowledge (typing, data entry).

• Flexibility: Willingness to work in designated shifts (Day/Rotational/Night).

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.