Need to collect the loan EMI payment from the customers over the calling.
Contacting customers and informing them of their overdue EMIs.
Advising customer on their payment options and suggesting methods of payment.
Negotiating about penalty and bounce charges.
Tele calling the delinquent customers or as per strategies outlined
Consistently achieving set targets
Achieving productivity metrics as per the benchmarks
Abiding by the code of conduct
Handling customer complaints/queries