Collection Executive

Job Title

Tele Caller – Collection Executive

Job Summary

We are seeking a motivated Tele Caller to handle inbound and outbound calls related to debt collection and recovery. The role involves communicating with overdue customers, negotiating repayment arrangements, logging interactions, and meeting collection targets while maintaining a courteous, professional tone. This position offers a salary range of ₹15,000 – ₹21,000, a six‑day day‑shift schedule, and opportunities for career growth within a supportive team environment.

Key Responsibilities

• Manage incoming and outgoing calls in a professional, solution‑focused manner.

• Respond to customer inquiries, complaints, and concerns with empathy and problem‑solving skills.

• Log all customer interactions, track follow‑ups, and update account status in the CRM system.

• Offer timely, relevant solutions to resolve payment issues and negotiate repayment plans within company policy.

• Maintain accurate records of promises to pay, settlement agreements, and collection outcomes.

• Adhere to all collection regulations, company SOPs, and ethical standards during every customer interaction.

Job Requirements

• Minimum qualification: 10th Pass.

• Experience: 6 months to 2 years in telecalling collections

• Ability to work a 6‑day week during the day shift.

• Basic computer literacy and familiarity with CRM or MS Excel.

• Strong verbal communication skills in Hindi/Marathi (and English if applicable).

• Patience, resilience, and a courteous, persuasive telephone manner.

Preferred Skills & Attributes

• Prior experience in debt collection, banking, or financial services.

• Familiarity with collection scripts, skip‑tracing basics, and payment‑negotiation techniques.

• Good listening skills and the ability to handle objections calmly.

• Basic knowledge of GST or financial compliance is a plus but not required.

• Self‑motivated, target‑oriented, and comfortable with daily/weekly performance tracking.

Work Details

• Location: Kalyan / Bhiwandi area (or as specified by Sanidhya Enterprises).

• Shift: Day shift, six days per week (rotational offs as per company policy).

• Salary Range: ₹15,000 – ₹21,000 per month (based on experience and performance).

• Probation: Typically 3 months, with confirmation subject to satisfactory performance.

Key Performance Indicators (KPIs)

• Collection Efficiency: Amount recovered vs. target (monthly).

• Call Quality: Adherence to script, politeness, and resolution rate (measured via call monitoring).

• Follow‑Up Accuracy: % of promises to pay logged and tracked correctly.

• Attendance & Punctuality: Compliance with the six‑day schedule.

Benefits & Growth Opportunities

• Structured on‑the‑job training and mentorship from senior team members.

• Clear pathway to senior collection roles, team lead, or supervisory positions.

• Exposure to skip‑tracing, field coordination, and end‑to‑end recovery processes.

• Positive, team‑oriented work environment with regular performance feedback.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.