A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 25,000 /month
Pepper Advantage
Ghansoli, Mumbai
6 - 12 months Experience in Customer Support / TeleCaller
Full Time
Contract
Contact customers via phone to collect overdue payments.
Explain outstanding dues, payment schedules, and available repayment options.
Negotiate payment plans and obtain payment commitments (PTPs).
Maintain accurate records of customer interactions and collection activities in the CRM.
Follow up on payment commitments and ensure timely recovery.
Escalate disputed or difficult cases to the Team Leader.
Ensure compliance with company policies, RBI guidelines, and applicable regulatory requirements.
Meet daily productivity, quality, and collection targets.
Coordinate with field collection teams whenever required.
Handle customer queries professionally and provide appropriate resolutions.
Maintain confidentiality of customer information
