Collection Executive

Job Description – Telecaller

Position: Collection Executive
Department: Operations / Calling
Employment Type: Full-Time
Location: Mumbai
Experience: 0–2 Years
Qualification: 12th Pass / Graduate

Job Summary

We are looking for a confident and enthusiastic Telecaller to handle customer/client calls, follow-ups, and case-related communication. The candidate will be responsible for maintaining professional communication and ensuring timely follow-up with customers.

Roles & Responsibilities

• Make outbound calls to customers/clients as per assigned data.

• Handle inbound calls and respond to customer queries professionally.

• Explain company services and provide accurate information to customers.

• Follow up with customers regarding pending requirements, documents, payments, or cases.

• Maintain proper records of calls, follow-ups, and customer information.

• Coordinate with the internal Case Management and Legal teams whenever required.

• Achieve daily and monthly calling and follow-up targets.

• Ensure timely follow-up with leads and existing customers.

• Handle customer concerns politely and escalate issues to the concerned team when required.

• Update daily calling reports and MIS.

• Maintain confidentiality of customer and company information.

• Follow company policies, attendance rules, and work procedures.

Required Skills

• Excellent verbal communication skills.

• Good Hindi and English communication; knowledge of Marathi or other regional languages is an advantage.

• Good listening and interpersonal skills.

• Basic computer knowledge and ability to use MS Office/CRM/HRMS.

• Confident and positive attitude.

• Ability to handle customer objections and difficult conversations professionally.

• Good follow-up and convincing skills.

• Ability to work under targets and deadlines.

Preferred Candidate

• Fresher or candidate with experience in telecalling, customer service, BPO, sales, banking, legal services, or similar roles.

• Candidates with good communication and convincing skills will be preferred.

Salary

₹15,000 – ₹25,000 per month, depending on experience, communication skills, and interview performance.

Working Hours

10:00 AM to 7:00 PM
Working Days: Monday to Saturday

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.