Job Title: Collection Telecaller
Department: Collections / Recovery
Job Type: Full-time
Job Responsibilities
Make outbound calls to customers regarding pending or overdue payments.
Remind customers about payment due dates and outstanding balances.
Follow up with customers to ensure timely payment collection.
Explain payment details and available payment options to customers.
Handle customer queries and resolve payment-related issues professionally.
Maintain accurate records of calls, payment commitments, and follow-ups.
Achieve daily, weekly, and monthly collection targets.
Escalate unresolved cases to the team leader or collection manager.
Maintain professional communication and follow company policies during collection activities.