Debt Recovery: Contacting clients with outstanding balances via phone, email, or in-person to secure payments.
Negotiation: Arranging feasible payment schedules and settlements.
Record Keeping: Maintaining meticulous logs of all communications, transactions, and collection efforts.
Customer Interaction: Investigating and resolving billing issues and payment discrepancies.
Reporting: Providing regular updates to management on collection status and outstanding debts.
Compliance: Ensuring all collection activities adhere to company policies and legal guidelines (like RBI norms for financial services).
Field Visits: Conducting home or business visits for collections, if required.